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Professor Information    
Samar I. Swaid, Ph.D.

Chair, Division of Natural and Physical Sciences                                        2011-Present
Division of Natural and Physical Sciences Philander Smith College, Little Rock, AR

Assistant Professor of Computer Science                                          2007-Present
Department of Applied Mathematics and Computer Science

Division of Natural and Physical Sciences
Philander Smith College, Little Rock, AR

 

501-370-5335 (phone)
Mabee-Kresge Science Building
Office #208
900 W. Daisy L. Gatson-Bates Drive
Little Rock, AR  72202


sswaid@philander.edu

Click Here to View CV
 
Education
Doctor of Philosophy in Applied Computing, University of Arkansas at Little Rock, Little Rock, AR, 2007
Bachelor of Computer Science and Statistics (Minor: Accounting), Kuwait University, Kuwait, 1990
Organizations
The Honor Society of Phi Kappa Phi
Association for Information Systems (AIS)
Academy of Management (AOM)
Decision Sciences Institute (DSI)
Association for Computing Machinery (ACM)
User Interface Research Group
Special Interst Group on Computer Science Education (SIGCSE)
Special Interest Group on Human-Computer Intercation(SIGHCI)
Institute of Operation Research and Management Science (INFORMS)


Research Interests

Human-Computer Interaction
Information Quality
Service quality
Computin Education
E-Commerce
E-Health

Selected Publications

Book Chapters
Swaid, S. and Wigand, R. 2009. The Customer Perspective of E-Service Quality: An Empirical Study. In Standing, C. Electronic Markets: Benefits, Costs And Risks, Palgrave MacMillan

Swaid, S. and Wigand, R. 2009. An Online Oriented Service Quality: An Aspect of Multichannel Retailing. 245-260. In Chiu, D., Hung, P., and Leung, H. 2009.  Service Intelligence and Service Science: Evolutionary Technologies and Challenges.  Information Science Publishing(IGI Group).
Hershey, Pennsylvania.

 


Journals and Conference Proceedings
Swaid, S. and Wigand, R. 2012. The Effect of perceived Site-to-Store Service Quality on Percieved a Value and Loyalty Intentions in Multichannel Retailing”, International Journal of management,  Sept 2012,  29 (3).

Swaid, S. 2011. How Do Women Evaluate the Quality of Health Websites. To Appear in Grace Hopper Celebration of Women in Computing 2011, Portland, Oregon, Nov 9 – 12, 2011. 

Swaid, S., Walker, K., Mortazavi, M. 2011. E-Learning and the Cloud. To appear in the Midsouth Distance Learning Conference, Little Rock, AR, Oct 5 -7, 2011.

Swaid, S. and Wigand R. 2011.   Service Quality in Online-Oriented Shopping: To appear in International Journal of Management.

Swaid, S. 2011. Gender, Information Disclousre and privacy Behavior: An Exploratory Student of Facebook Teenager Users. Proceedings of  10 th IsOne World Conference, Las Vegas, Nevada, May 4 -6, 2011 .

  Walker, J., Swaid, S. and, Mortazavi, M.  2011.  E-learning using Cyberinfrastructure. Proceedings of Association of History, Literature, Science and Technology .

Swaid, S. 2010. HeWEK: Measuring the Health Website Quality  From the Perception of the African American. International Conference on Information Systems, Saint Louis, Missouri, December 12 – 15. Research In progress                               

Swaid, S. 2010.
A Framework for Developing Better Instruments to Measure Web-based Healthcare Information Quality. International Conference on Information Quality, Little Rock, AR, Nov 12- 14, 290- 302.

Swaid, S. 2010. Toward a Gender-Customized Instructional Delivery for Computer Science Students. Grace Hopper Celebration of Women in Computing, Atlanta, Georgia Sept 28- Oct 2, 2010, p. 62 (Poster)    


Swaid, S. and Wigand R. 2009. Measuring the quality of e-service: Scale development and initial validation. Journal of Electronic Commerce Research, 10(1): 13-28.

Swaid, S. and Wigand R. 2009.   Service Quality in Online-Oriented Shopping: A Three-Stage Scale Construction. In press

Swaid, S. and Wigand, R. (May 2009).  Service Quality in the Setting of “Buy Online, Pickup In-Store. 2009 AMS Annual Conference, Baltimore, Maryland (Accepted)


Swaid, S. and Wigand R. (November 2008). E-Service loyalty: scale construction and initial validation. The 39th Annual Meeting of the Decision Science Institute, Baltimore, Maryland, 2111- 2116.

Swaid, S. (2008). Developing an instrument for measuring electronic Shopping service quality: E-SSQUAL.  The Southern Association for Information Systems Conference, Richmond, Virginia, March 13- 15

Swaid, S. (2007). Linking Perceived Electronic Service Quality and Service Loyalty on the Dimensional Level: An Aspect of Multi-channel Services, Doctoral Consortium of the 13th  Americas Conference on Information Systems, Keystone, Colorado,

Swaid, S. and Wigand, R. (2007).  Measuring Web-based Service Quality: The Online Customer Point of View, proceedings of 13th  Americas Conference on Information Systems, Keystone, Colorado, #470, 1- 14.

Swaid, S. (2007). Service loyalty in online stores, University of Arkansas at Little Rock Graduate Forum

Swaid, S. and Wigand, R. (2007). Key Dimensions of E-commerce Service Quality and Its Relationships to Satisfaction and Loyalty, proceedings of 20th Bled conference, Bled, Slovenia


Swaid, S. and Wigand, R. (2006). A Conceptual Model of Electronic Service Quality from the Perception of Internet Shoppers, In Proceedings of ISOneWorld 2006 Conference, Las Vegas, NV

Swaid, S. and Wigand, R. (2006). Quality Measurement of Web Services, In proceedings of the 5th French affiliated AIM pre-ICIS workshop: A management perspective on web service, Milwaukee, WI


 









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